I have read many posts but not found the solution!
I have the following setup
a 2TB My Cloud, connected via cat 6 to
a GB switch connected via cat 6 to
a GB network adapter in my PC
The PC network adapter is showing a GB connection
The My Cloud has a solid and a blinking green led so is connected at GB speed
If I transfer a 2.5 GB file to my laptop which also has a GB Ethernet connection the file transfer (drag and drop) takes 23 seconds and the transfer rate shows as over 100mbs
If I transfer the same file to the My Cloud if takes over 4 minutes.
I have also tried the obvious such as a different Ethernet cable between the My Cloud and switch; the other cables must be fine as the drag and drop between the PC and laptop are fine I have also tried using the known good ports on the switch
I have to say I am rather disappointed in the performance, has anyone out there solved this problem?
I am not sure what speed I expect but I don’t think it should be about 10 times slower.
The My Cloud is fitted with a GB Ethernet adapter as opposed to a 10 or 100mbs so I assume it is supposed to able to transfer data at a reasonable speed.
Why should it not be able to work at a similar speed as a direct transfer, after all it is on the same network, has a GB adapter and a faster hard drive than the laptop?
I have exactly the same issue and exactly the same set up.i reported it to WD support. They took several days to get back to me with a totally ridiculous response. They either had not read the question or were trying to avoid the issue. I’m sending it back as not fit for purpose and expect a full refund. I could understand it if it was on a wireless network or cabled up; via USB 1 or 2. but using gigabit ethernet connections and cat 6 cables with a brand new mac and a state of the art router and getting such slow speeds is appalling.
I’ll be posting a similar response on the Amazon feedback site
You can assign static ip to the mycloud drive and to your laptops and do a direct cable connection from the laptop to the WD drive without the route/switch ?
See if you get better speeds both ways in that scenario.
I have done some research into this and found a few reviews where they have actually measured the speed and the view is they are fairly slow but ok for an entry level NAS
In our tests using Blackmagic’s Disk Speed Test app, the My Cloud Drive averaged 22-27MB/s write speeds while read speeds bounced between 59-70MB/s.
When we ran CrystalDiskMark using 1000MB packet sizes we saw speeds around 44 MB/s and 22 MB/s for Read and Write tests respectfully
What I have found however is if I copy my 2.5 GB file using the WD My Cloud software the transfer takes 240 seconds however if I go to windows explorer, log on to the WDMYCLOUD network device and drag and drop the file it takes 100 seconds with a transfer speed of 39mbs dropping to 30 mbs
So my takeaway is the drive isn’t quick but is adequate however there is an issue with the software supplied
What I have found however is if I copy my 2.5 GB file using the WD My Cloud software the transfer takes 240 seconds however if I go to windows explorer, log on to the WDMYCLOUD network device and drag and drop the file it takes 100 seconds with a transfer speed of 39mbs dropping to 30 mbs
Oh, wow. You should have mentioned that before…
You’re using the WD My Cloud software – yeah, that’s going to be much slower. It runs over HTTP/Apache instead of SMB, and is using in-flight encryption, which does add a lot of overhead.
The My Cloud software is intended for use REMOTELY (not locally), where internet speeds are often the most limiting factor.
The reason it tends to slow down with certain Writes is that media indexing begins on the Cloud when certain files are written, and that indexing slows the overall system down somewhat.
Thanks for your reply I am frankly surprised that you say I should not use WD My Cloud as it is installed as part of the initial setup
In the Knowledge base I followed this
How to set up a WD My Cloud, Mirror, EX2, or EX4 Personal Cloud drive on a network for the first time
Answer ID 10439 | Last Updated 04/14/2014
Step 9 quote
The WD My Cloud Setup is complete. Clicking Finish will close the window and the setup will be over. Additionally, this screen allows the user to install the WD My Cloud application. Note: For additional information on how to install and use the WD My Cloud Desktop App, please see Answer ID 10480: Installing and using the WD My Cloud Desktop App.
This Article is for the initial setup so how is the end user to know they are not to install the My Cloud application???
Could you please explain to me and perhaps others how content should be added to the device?
(WD Smartware seems to handle the backups efficiently)
right so the desktop app is for remote access and the dashboard is for local use.This is not made very clear in the instructions but it is beginning to make sense now.
A couple of questions: I’ve been opening the desktop app and dragging media files into it from my mac (to which the cloud is sharing a router). I guess I shouldn’t be doing that I should be doing it using the dashboard. Could somebody please explain how I can do that
And what does scanning the itunes and DNLA database do? does it scan my C drive for media and automatically add it to myCloud or do i always have to do it manually?
Also the safepoint process simply doesn’t work. It never finishes and attaching a usb device (seagate fast EHD 4TB) to try and perform a safepoint causes myCloud to malfunction, slow down and sometimes not be recognised by my computer.
