…and that is laughable. I want to scream “user error” instead of blaming the product, or even the company (since trying to log into accounts, retrieve passwords, get into any kind of support has been impossible and also laughable), but it is a bit too ridiculous.
I really have a simple need. I have an iPhone 6 with many photos and videos. I have a MacBook Pro with no storage space. I have a WD Cloud that I would like to (mostly) easily transfer these photos/videos too, free up space on my maxed out iPhone, and be able to retrieve or view these photos/videos from the computer or phone or other devices.
Right now I’m so exhausted I don’t even want to go over everything I’ve done (which is everything) and how everything has failed. But I want to ask…why in god’s name are their TWO iPhone apps? Why is every bit of UI everywhere just messy and clunky and full of errors? Why after tinkering with this **bleep** for a couple weeks, when I don’t have time for this, I finally miraculously get photos/videos on the Cloud from my phone (this should not be a miracle), only to have all the original dates disappeared, so everything says it was created on the date it was uploaded? Which, by the way, consists of two days because it had to go overnight because it was taking such a long time. Guess what? This backup is USELESS without any kind of hint of the original, correct date.
Maybe we could just go back and start with how it should be easy to upload photos to this Cloud, and not get incorrect error messages. Or maybe easy to retrieve a lost password to get into the account I have it registered with, like any other lost password email, or maybe even to access some kind of customer support instead of b*tching on this forum. Which I had to make a new account for.
I do so wish I could return the thing, but it came from Amazon a while ago (when I first got it, it worked just as it should! I thought it was the greatest invention! Maybe it has been infested by tech gnomes ).