The day I got it, I spent hours on the phone with inept support staff that had me repeatedly try the same steps over and over (reboot computer, reboot router, reboot ex2, rinse and repeat). Oh hey! Finally, I can connect locally to the device… but now it can’t connect to mycloud… why not? “Something went wrong, please check that you have an active Internet connection and try again. Error 400”. What does support do? Spend another hour rebooting things… it still doesn’t work. Let’s try to update the firmware then, yeah? " * Firmware update failed due to insufficient storage space."… What?? There’s 4 TB of completely unused space… since I HAVEN’T EVEN BEEN ABLE TO USE THE THING YET. You know what? Maybe something just messed up in initial setup, let’s do a full reset on it. Oh wait, I can’t… BECAUSE IT JUST STAYS AT 0% FOREVER “Factory restore in progress…”. What does support do? HANG UP ON ME… because why not at this point, right?
The time I’ve spent trying to get this thing to just WORK costs WELL more than the price I paid for it. That’s not an exaggeration. If I were to bill my normal rate for the time I spent trying to get this to work, I could buy almost 4 of them. It’s an ugly paperweight, sitting on my desk doing absolutely nothing.
Do not recommend, do not endorse, do not pass go. Literally the worst product, the worst software, and the worst support I have ever experienced…