In the past few days, I have faced a problem that my MyCloud 3TB can’t work normally after manually updated the latest firmware My_Cloud_GLCR_2.31.174 and try to find the solution.
Finally I found the problem could be resolved without any data lost!!! From here I would like to say thank you to haribalram in this forum because his post help me to recover the Mycloud and save all of my photos in the past years!!!
I knew many of the peoples face the same problem and couldn’t be resolved so I hope my procedures below could help you figure out.
Firstly, I already did some trial and found the latest firmware My_Cloud_GLCR_2.31.174 is the key point to cause the problem so I want to remind don’t update to this version unless you are brave enough to face the faulty of machine.
The firmware I could recover the machine is My_Cloud_GLCR_2.31.163
For anyone who need to fix the problem, let me share my procedure below to you and hope this help.
- Download these files:
The product support site only gives you the latest (but faulty FW). Don’t pick this. Pick the FW from:
WD firmware (Version 2.31.163). Store it in your laptop.
Recovery (WD Recovery + My miniOS)
Use any USB Flash drive, format it to FAT32 (Important!)
Unzip usbrecovery.tar.gz to this drive (You will get “boot” folder and 4 files inside)
Plug this USB drive to WD MyCloud, turn on power. Wait yellow-red (blinking) light.
Connect via Telnet (Search IP of MyCloud in your router, under DHCP section or link your mobile phone to router and download Net Scan to search IP of the MyCloud.)
Procedure to install original WD recovery and reboot:
Type each of these commands over the Telnet connection.
Telnet 192.xxx.xxx.x (type the ip address of MyCloud after wording Telnet)
e2fsck /dev/sda3 (after this it would ask you to confirm fix the poor section of the machine, just yes to all)
reboot -f (then machine would reboot, keep the usb in the machine and wait for red/yellow light, then research the ip of Mycloud and re-enter the Telnet again by those ip)
(Then type each of below commands over Telnet)
mkdir -p /mnt/usb /mnt/root
mount /dev/sda3 /mnt/root
mount /dev/sdb1 /mnt/usb
cp -r /mnt/usb/boot /mnt/root/
rm uImage uRamdisk
mv uImage-wdrecovery uImage
mv uRamdisk-wdrecovery uRamdisk
umount /mnt/root /mnt/usb
reboot -f (Machine would reboot, wait for the red/yellow flash light, then unplug the power and remove the usb. Then plug-in the power to reboot the machine again)
After reboot the machine would come from rapid blue flash light to rapid red flash light
Search the MyCloud ip again and then you could use your laptop which connect into same router to go into those ip directly by browser.
You could now enter the recovery UI. Then choose the firmware you download from the above page and click apply. Then the MyCloud would update the firmware and reboot. Afterward all is fixed!!!