Firmware KILLED ME!

[Joshua_Merino]

Please help me. I think I gonna die…

How can I recover my files in MyCloud using OnTrack EasyRecovery Pro 11?

Should I unbrick it, extract the HDD and connect it (SATA) to PC? or

Should I connect MyCloud to PC via LAN and do the recovery?

And if I recover the files, does MyCloud still usable?

If you have tutorial on How to Recover Files from MyCloud, please let me know and tell me the instructions. Save me guys!

[cpt_paranoia]

My Cloud dead, how to see content on Windows 10?

Hi! I don’t really know if this is the place to post this, but I would really really need some help. So one day I woke up and realized that my My Cloud 3 TB was glowing all red in the front. I didn’t think that is was such a big deal, however after trying to get it to connect through Wifi several times (for about 6 hours), I couldn’t get it working. I was so frustrated. My whole life is on the My Cloud. What I did notice under the procedure was that the Ethernet light didn’t blink at all. Whe…

[Joshua_Merino]

This is my first topic about my concern.

WD MyCloud LED Solid Orange for more than 10 hours

Is the LED orange or red? Red generally indicates a problem with the internal hard drive. Other troubleshooting steps. Connect the My Cloud to a different networking port on the router. If using AT&T Uverse there is a known problem between the AT&T supplied router and the My Cloud, the workaround is to use a switch between the My Cloud and router. See this link for more information. Try a different networking cable. Connect the My Cloud direct to the computer’s networking port and see if pro…

I even raised this concern in WD Support and they said the files were corrupted. They gave me this EasyRecovery 11.

Just one question I really want to know.

• Is it possible that if I recover corrupted files from HDD using Windows 10, the MyCloud is still usable. Just say Yes or No and why. Please!

[nogood]

WD Support gave you this software? Really?

If so I’d ask the WD Support how to use it or read the FM.

As far as I know this software can recover deleted data and formatted hard drives.
I don’t think that it can really heal corrupted files.

[cpt_paranoia]

@Joshua_Merino

• Is it possible that if I recover corrupted files from HDD using Windows 10, the MyCloud is still usable. Just say Yes or No and why. Please!

a) we’re not WD Support. We’re users, like you.

b) we can have no idea if your hard drive merely has a corrupted operating system or file system, or is physically damaged. If it’s just the operating system, and you manage to recover the data, using either the tool you’ve been given, or using the method in the link I posted above, then you may be able to recover the MyCloud using one of the ‘unbrick’ or ‘debrick’ procedures; search the forum for these terms.

The chances are that pulling the power whilst it was trying to upgrade the firmware has left the operating system in a corrupt state.

[cat0w]

@Joshua_Merino I suggest you look at this, https://www.krollontrack.com/ps211-data-recovery/brand/?source=a&cid=197728796&adgid=42711907620&k=kroll%20ontrack&mtype=e&dev=c&gclid=CjwKEAjw4IjKBRDr6p752cCUm3kSJAC-eqRtygOMHOw9LiRP7SDX_qwjEZlBtLm8c5gs3_mEFIxEEBoCqHfw_wcB or do a Google search to find out more about On Track.

[Fox_exe]

Use R-Studio (Recovery Studio) or any other soft with “ext4 file system” support (Linux file systems).
Disassemble WDMC, extract HDD, connect to PC and run recovery software.

But another solution - try to “Unbrick” device: More info here (WDMC Gen1 or Gen2)

[SmartSin]

Hi, I have the same problem after installing the latest firmware. Any thoughts how to re-install the firmware or run more comprehensive diagnostic? I’ve read that it is possible to boot the device using USB stick. Any recommendations how to return it to life? Thank you!

[Bill_S]

@Joshua_Merino

I even raised this concern in WD Support and they said the files were corrupted. They gave me this EasyRecovery 11.

Just one question I really want to know.

• Is it possible that if I recover corrupted files from HDD using Windows 10, the MyCloud is still usable. Just say Yes or No and why. Please!

@Joshua_Merino

I read your case, and our agent never said your data was corrupted, he said “IF” it is corrupted. Secondly, he never said anything about a data recovery software. He said that you would need to contact one of our data recovery partners.

If the drive has failed in your device, you will need to go to a data recovery company to recover your data. If this is the case, then no, your drive is not still usable.

[cpt_paranoia]

@Joshua_Merino

Before you follow Bill_S advice about recovery services, I’d simply try popping the HDD from the case, installing Paragon’s ExtFS, and see if the data partition is intact. Given what you have said, my guess is still that the OS is corrupt, but the HDD is probably working, and your data probably still intact.

The Paragon software is free on trial. It will cost you nothing to see if your data is accessible via a working ext4 file system.

extFS for Windows | Paragon Software

If Paragon is unable to see the drive, then start to think about paying lots of money for data recovery services, if the data is that important to you. And, thereafter, learn to use backups for important data.

[Joshua_Merino]

@cpt_paranoia

Given what you have said, my guess is still that the OS is corrupt, but the HDD is probably working, and your data probably still intact.

Yes! that is what I experienced. How can I recover the corrupt OS?

[cpt_paranoia]

As I said earlier, search the forum for guides to ‘unbricking’ or ‘debricking’.

[Joshua_Merino]

@Ouglee

Needed stuff to download:

WSGVET’s Virgin 2TB My Cloud Image
SystemRescueCD

Needed hardware:

8GB+ USB Drive (formatted NTFS)
Blank CD/Burner
Credit Card, or slim-tip screwdriver
Philips Head Screwdriver
PC with SATA connections (You can try SATA->USB converters, but I won’t get into them here)

What To Do

Burn the SystemRescueCD.
Unzip the Virgin Image, and copy the mycloud2tb.img file to the USB Drive.
Disassemble your My Cloud.
Pop the CD, the USB Drive, and the WD Hard Drive into the PC. (It is recommended you disconnect any other drives, to avoid confusion.) Boot off the CD.
Choose option 7 (Directly start the graphical environment). Tap enter when its looking for a keyboard map.
Type ‘gparted’ in the terminal window, and use it to determine what devices are what. (click GParted, and change devices) Take note of your Hard Drive (usually /dev/sda) and your USB Drive (mine was /dev/sdb). The partitions/sizes should be a big hint, especially if you have no other drives connected.
Close gparted, and enter the following commands in the terminal window:
mkdir /mnt/usb
mount -t ntfs /dev/sdb1 /mnt/usb
ls /mnt/usb

‘mycloud2tb.img’ should be the result. Time to overwrite everything…
dd if=/mnt/usb/mycloud2tb.img of=/dev/sda

Be patient. Your hard drive is being overwritten and that takes some time. Your result should be
10240000+0 records in
10240000+0 records out
5242880000 bytes (5.2 GB) copied, xxx.xxx s, xx.x MB/s.
If you have a 2TB My Cloud, skip to step 18. Otherwise, continue.
Shutdown and reboot the CD. I’m not sure you need to, but it was necessary for me, so its in here. Same options as before, until you have a terminal window.
parted
Enter the following commands in the (parted) prompts:
unit s
p

Error: The backup GPT table is corrupt, but the primary appears OK, so that will be used. OK/Cancel?
OK

Warning: Not all the space available to /dev/sda appears to be used, you can fix the GPT to use all of the space (an extra 39070080000 blocks) or continue with the current setting?
Fix

We’re looking for the start sector of the last partition (4). I would think it would be the same on 3TB and 4TB, but I can only speak for the 4TB, which is 9428992.
rm 4
mkpart primary
File system type? [ext2]?
ext4
Start?
9428992s
Warning: You requested a partition from 9428992s to 7814037167s (sectors 9428992…7814037167).
The closes location we can manage is 9428992s to 7814037134s (sectors 9428992…7814037132).
Is this acceptable to you
Yes/No?
Yes
quit

Back to the command prompt…
sync

Shutdown the PC, and (loosely) reassemble your My Cloud to its mini-board. Time to boot it and try it out!
(3TB/4TB Drives) Once you get to the dashboard, do a Quick Factory Restore. This reformats your data partition for the full size. Once it reboots, DON’T PANIC. It will show as only 2GB for a short time… eventually, it’ll wise up.

Remember, that first boot can take a while… I even had the flashing yellow light come on the first time (overheat warning?), but I power cycled it and it came right up, no problems. Don’t forget to put it back together!

ver 1.0

Can this be my instruction?

[Bennor]

@Joshua_Merino

Can this be my instruction?

What version My Cloud do you have? Is it a single bay/single drive My Cloud? Is it a first gen or second gen version?

If you don’t know what version you have then check the bottom of the My Cloud enclosure (if single bay/single drive) for the P/N number. If it ends in -00 it is a first gen v3.x/v4.x My Cloud, if it ends in -10 then its a second gen v2.x My Cloud.

Once armed with the version either first gen v4.x or second gen v2.x version you can then search the subforum for the correct unbrick process. The unbrick process (and files needed) for the first gen are DIFFERENT than those used for the second gen.

[Joshua_Merino]

It ends -00 means v4.x. . And I found this. It’s yours

Unbrick then Firmware Upgrade Equals No Dashboard

Overview: This seems to be an issue for some of us who unbrick the WD My Cloud using the original_v3.04.01-230.tar.gz file then perform an upgrade to firmware version 04.04.01-112. The problem is such posts get lost among the rest of the posts/thread where people complain about not being able to access the My Cloud Dashboard because the My Cloud IP address has changed. That is not the case here! In all cases the Dashboard is not accessible via multiple computers (Windows 7, Windows 10, Android …

[Joshua_Merino]

OMG! GUYS I SAW SOME PART OF MY FILES HAHAHAHA! THEY’RE STILL ALIVE! OMG! I THOUGHT THEY’RE GONE!

I think the E: drive is the OS location. I recently download the firmware (v04.x) and Ubuntu 14.04.5 x64. Can I touch the firmware only without harming the user datas and files? Like installing Windows, using flashdrive or CD, you need to make space for OS and that’s it. Is it same as putting OS in MyCloud?

[Bennor]

@Joshua_Merino

I think the E: drive is the OS location. I recently download the firmware (v04.x) and Ubuntu 14.04.5 x64. Can I touch the firmware only without harming the user datas and files? Like installing Windows, using flashdrive or CD, you need to make space for OS and that’s it. Is it same as putting OS in MyCloud?

Not sure its possible, may want to use the forum search feature to see if there are any past discussions on replacing JUST the firmware. Typically people just use the unbrick procedure on the gen 1 units which often results in reformatting/repartitioning of the My Cloud hard drive.

Typically what one would do is use Linux (or a Linux driver in Windows) to copy the data from the Data partition on the My Cloud to another hard drive. Then run one of the various first gen v3.x/v4.x unbrick procedures. Then copy the data back to the My Cloud. Down side is one would need to have enough space on a hard drive to copy the data from the My Cloud.

[cpt_paranoia]

@Bennor

Down side is one would need to have enough space on a hard drive to copy the data from the My Cloud.

Up side is you then have a device big enough to use as a backup device when you’ve repaired the MyCloud. Like there should have been in the first place…

[Bennor]

@cpt_paranoia

Up side is you then have a device big enough to use as a backup device when you’ve repaired the MyCloud. Like there should have been in the first place…

Yes that too.

[cpt_paranoia]

@Joshua_Merino

I think the E: drive is the OS location. I recently download the firmware (v04.x) and Ubuntu 14.04.5 x64.

Hang on… What are you intending to do with Ubuntu? Not hoping to install it on the MyCloud, I hope? (clue: MyCloud is not a generic Linux box). Or is that what you are running on your PC to access the MyCloud HDD?