I continue to get this error when playing music stored on my My Cloud Home through Sonos.
I have reserved an IP address through my Actiontec router and I have plugged it directly to my router instead of my switch. None of these solved the issue.
It’ll play for a while and then just decide to quit.
Has anyone actually got this working well?
The last post on this topic seems to be back in 2019.
Hi @rsiebert,
Please refer to the below link to check supported music format:
Please refer to the below link to know 3rd Party App: Sonos Message "‘song name’ is no longer available on My Cloud Home:
https://support-en.wd.com/app/answers/detail/a_id/14630
Thanks for the response. I have been using m4a format which appears to be supported.
Here is a list of things i’ve done to try to get this to work
- static IP for both Sonos Port and Wd My Cloud
- turned off firewall
- enable smb v1.0
- enable network discovery
- enabled tcp over netbios
- ininstalled and reinstalled My Cloud
- tried different ports on my router
sonos port is hard wired so it shouldn’t be a wifi problem
I’ll try sending a diagnostics report to Sonos to see if they can spot anything
I am not convinced that my private and public domains are set up properly. I loaded my music on my private drive (z:/ under My PC) but I can see all the music files when i look at the my cloud folder under Networks in File Manager
Hi,
I appreciate that you have performed the troubleshooting steps.
Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask
