I’ve owned a My Cloud Home for approximately 6 months wired directly into my router. It is used to back up 2 laptops, 2 iPhones, 1 Android phone and 2 iPads. I also have 3 Sonos speakers connected wireless to the router. The Sonos played music off My Cloud Home until about 2 weeks ago.
Now, the Sonos will play MP3 files off My Cloud Home, but not M4A (Apple iTunes format). My M4A files are a mix of purchased music and music converted from CD. I have been working with Sonos for the past 2 weeks: I updated all of my software (Sonos & iTunes on all devices) and learned that Sonos will play M4A off my iPhone. Sonos believes the issue with the My Cloud Home and its interface to Sonos (as my Sonos will play M4A off any other device).
Is there a known issue with playing M4A format music off My Cloud Home? If so, how can this be remedied? Any insight is appreciated.