Smartware File Backup won't allow a folder to be selected

WD Software & Mobile Apps WD Software
1

I tried a Category Backup, but it includes my Dropbox in the backup, which I don’t want because it’s really big and doesn’t need to be included. So I switched to File Backup, but it won’t allow me to select my Documents folder, or anything below it. I can select Music, Photos, Videos, a sub-folder several levels below AppData, but not Documents. I click on the select box, and nothing happens. There is no error.

thanks in advance.
Tanya

2

interestingly enough, i solved this accidentally by changing the default folder for Retrieving documents from my Documents folder to a sub-folder that i created just for retrievals. When i returned to the File Backup directory listing, i could now select my Documents folder and all the sub-folders - except for the one i made for retrievals…

2 Likes
3

Hi there,

I am glad to know that you were able to solve this, hopefully this helps other users with similar issues.

4

Thank you very much for your solution…It also works with WD Smart Ware Pro : I couldn’t select my Images folder because it was the last folder used for retrievals. Thus I created a “retrieval folder” just for solving the problem. You saved my time (even if I needed 2 hours to find your post).

5

OMG. Thank you three years after you posted this. You’d think, that in three years, WD would have fixed this bug. I just downloaded it too.