on the my cloud home a 40 sec reset should only demote the device owner. to erase data you need to use the 60 sec reset.
when erasing large amounts of data it will take a while but 75 hours seems a bit excessive. Is the LED fast blinking or slow blinking? there could be different things going on depending on the LED behavior. It looks like a system erase will not occur if there is no active internet connection and if the LED is blinking fast that means there is no active internet connection.
here are some knowledge base articles i found for resets
Thank you for your answer. In fact the correct procedure is to press the reset button for 60 seconds.
I started all over again with this procedure. However after 12 hours the front led was always flashing during the whole process. And he blinked at the same pace as he thought was slow.
I do not know what to do … And this is the only method I have because I could never access the dashboard that apparently also allows the reset via browser.
It is by not having access to the dashboard that I thought that starting all over again could manage to have this tool.
In conclusion I have one of two situations to solve:
1 Restore the machine to the factory settings, or
2 Possibility to access the dashboard.
Thank you for the help of anyone who can give me clues to the good resolution of this matter.
I know this thread is old, but It might help people… So I suffered for hours, but managed to get it right.
The first thing you wanna do is go on your mycloud account, in the settings, and detach your s*** My Cloud Home. If you get a error, you can yell a little, go have a beer and come back. Then you can try to do the 60 seconds reset (which won’t work at this point), which in my case allowed me to detach the device. Once that is done, you will be looking for this device. Do not waste your time trying to connect it manually with the code, I wasted an hour. At this point, the 60 seconds reset will reboot your device, but the light will be flashing rapidly and won’t connect. What you need to do it to unplugg the device, go chill a bit, then plug the internet wire, then the power cord. Once its starting, one mistake you can make is to reset it right away… don’t. Give the piece of s*** 5-10 minutes to turn on. From there, if you do to mycloud.com, in the settings, you should be able to detect the device. If MyCloud doest not detect it automatically, do not waste your time and start over. Once you get MyCloud to detect the device, you can start the 60 seconds reset process. Once it’s completed, you will have a slow breathing state for a while and the app will tell you to find it manually, like if it was not detected… thats a lie. You can hear the discs working, that’s because the reset process is running. At one point (it took 15 minutes in my case) the flashing light will stop slow breathing. Nothing will warn you its completed. You now know you are allowed to enter your 9 characters (or digits or both, i guess) code (found undeneath your device). NOW MY CLOUD should be able to finish the process.
When performing a factory reset on your device, it is normal for the front light to flash for an extended period of time. The duration semicolon butterfly tattoo can vary depending on the model and the amount of data that was previously stored on the device. The flashing light indicates that the unit is undergoing the reset process, which involves erasing all the data and restoring the device to its original factory settings.
In some cases, the reset process can take several hours or even days, especially if there was a significant amount of data on the device. The duration also depends on the processing power and resources of the device itself.
There is a SSH script to factory reset the My Cloud Home if you search the forum thoroughly, but it should not be used so it will not be posted here.
All bets are off if the hard disk drive has unrecoverable disk errors. In that case you should download the debug_logs.tar from the MCH and examine the smartctl.
