I need to delete the data & create new accounts. The web app only gave me an option to detach the drive & not to erase the drive. I held the reset button in for 60 seconds, but it will not reset or shut off. The light was solid, but now it’s slow breathing. I need advice.
You will just have to do it again. You don’t have to wait many hours for the slow breathing.
Read the extensive thread from the one below:
notilas
Dec '19
I just figure it out, WD’s documentation is very confusing.
If the box still blink after 1 minute, the reset has failed, you need to do it agin.
- press rest button with pin for 60 seconds, but the LED will NOT blink, however, stop pressing the button
- After 5-10 seconds the mycloud will turn off by itself and start reboot
- After reboot, LED will start blinking for 2-3 minutes, then it will reboot again
- Voila, now mycloud is factory reset
