Remote Dashboard Access

How long before there is an easy to follow procedure for setting up a remote computer with remote dashboard access?

I have watched the video and tried some other ideas but none seam to work. Can WD work on this?

John P

John,

There is a complete user manual for this device online at WD Support,  Have you downloaded it yet?

Thanks for the reply, I have the manual, but can"t find details, example, once all settings and ip adress’ have been set, what web address is used from a remote location to get to my MyCloud?

John P

I am setting up a similar box like yours now, too, (DL2100) and I have not yet set up remote access, other having a My Cloud app installed on phone and pad…  I have the same user manual as you, and it appears that Chapter 7:  Accessing Your Cloud Remotely says all we need to know.  Just be sure you have installed My Cloud app on your mobile devices, and for computers we need to install My Cloud app for desktops (PC or Mac versions.)

Knowing the IP address is irrelevant for this. as it is assigned by DHCP function of router…  In fact, last night I accessed my 2100 box from a friend’s via my data plan using a remote app for my router, and I got right into the 2100 box. Right now, I tried it from home – turned off phone’s wifi, started up the WD My Cloud app on phone and was directly connected to the 2100 and played some music.  Seems I haven’t much else to do but that!  I still will read through all instructions to see If I left anything out.  Have not yet put in any security passwords since it is too early for that, but will do so when ready.

Again thanks, the mycloud works fine for accessing all the folders when off my home net but I need to access the “dashboard” to make changes to my ex4100 when away from home and off my home net. Page 78 in my manual said to use your device ip address, ex http://123.123.123.50:80 to get to the dashboard from a remote network, I still havent got that to work.

John P

Jonclaud wrote:

Page 78 in my manual said to use your device ip address, ex http://123.123.123.50:80 to get to the dashboard from a remote network, I still havent got that to work.

 

John P

The Device IP is router router, not the Cloud.   You’d have to set up your router as described.

I cannot find the page you give in the manual.  Since the pages are not numbered on the pages, I used Adobe reader to go to page 78 (not there) so I used Table of Contemts to get to page 74 and counted down to 78; also not there.  So let me ask this:  Are you sure we have the same manual?  The very first page of manual says this:

manual image.JPG

Assuming we have the same manual, tell me the CHAPTER and Chapter SECTION and what page of chapter you found this info.

I tested it with my iPhone and Safari browser and can get to my Dashboard if connected to home wifi, but when I turn off wifi and tried the phone data plan access, no luck,  We must be leaving out “something”. 

I was at a mall a few hours ago, and tried w/iPhone from Apple store’s internet.  No go for Dashboard on Safari browser again, although the My Cloud and ASUS router apps worked fine to stream from the 2100 box at home.

Mike, looks like we have the same manual, do a search for “Dashboard Cloud Access”, it is on page 78 on the WD My Cloud User Manual.

John P

Mike, same problem I have, for the manual do a search for Dashboard Cloud Access, I have the same manual you have, but mine hase page numbers.  Will just keep trying different web address"s until I get the right one. Seems like there should be a better way to connect using a device # for your specific EX4100.

John

John,

After reading Tony’s comment that the IP address refers to the router, not the RAID box, last night I searched manual for “IP address” and found the section Dashboard Cloud Access.  BTW, Tony is one of the forum’s most experiened guys with all this stuff.  Suggest you take his tip and see what you can do.  As for me, I am still adding media to device in some sort of organized way, and you are ahead of me in the setting up stage.  Also. I can reach it from afar with the apps I mentioned; just not the Dashboard yet.

BTW, the version of the manual I have was downloaded from the device’s support page.  The modified date of the manual file is 2/24/15.  Right ckick on a page of the manual to see Properties, and let me know what date you see.  Thanks, Mike.

Tony, thanks once I plugged the 4100 into one of the ports of my cable modem wan ip [Deleted], I was able to access the dashboard from outside," port forwarding connection established" but the rest of my network works off my cisco wifi router with a local lan of 192.168.1.1, my 4100 gets “relay connection established” and I can’t connect from outside. Is it not possible to port forward from the 4100 through then through the cable modem? Or is there something I am doing wrong.

John

Jonclaud wrote:

Tony, thanks once I plugged the 4100 into one of the ports of my cable modem wan ip [Deleted], I was able to access the dashboard from outside," port forwarding connection established" but the rest of my network works off my cisco wifi router with a local lan of 192.168.1.1, my 4100 gets “relay connection established” and I can’t connect from outside. Is it not possible to port forward from the 4100 through then through the cable modem? Or is there something I am doing wrong.

 

John

First, edit your post and remove the IP address.  You’ve basically told the world where your NAS is.

2nd, why is your WiFi router needing its own subnet?  You shouldn’t need to do that.  Just bridge the two together using LAN ports instead of WAN ports.

VPN is better for accessing your home network than any WD app

http://community.wd.com/t5/WD-My-Cloud-EX2/lt-Guide-gt-EX2-and-OpenVPN/td-p/875869

This way you can not only access the NAS, but all of your shares from PCs

How to setup remote dashboard access

http://community.wd.com/t5/WD-My-Cloud-EX2/lt-Guide-gt-Enable-remote-access-to-Dashboard-video/m-p/864604/highlight/true#M3104

I do not have a good personal feeling about enabling that remote access to the dashboard. You better set up a DMZ and access it only from inside your network.

i would recomand that you enable access to your router. If your router has WOL capabilities to wake up a PC from your network. Since now you have VPN, you can Remote Desktop to that PC ( not even TeamViewer is needed). From here it’s just like you would be at home in terms of Dashboard and other stuff. As for the access to shares, simply access them from your outside PC