Hi guys,
Here is a video tutorial for those who want remote access to the dashboard of the EX2.
https://www.youtube.com/watch?v=_8R2rt7sTGk
PS: this is not my video, but i believe it will answer many questions.
Followed similar instructions previously but just refollowed them based on the video and still receiving the same issue. When I log in to th EX2 via the WAN IP it claims I have zero cloud devices, turns off cloud service with error “Connected (Relay connection established). Cannot establish remote access connection. Make sure you are connected to the internet.”, and I can’t create shares or add / remove users.
I have created two cases with support due to this issue - as my first one was closed with no response given - and still not received a reply. Anyone know what could be causing this issue and how to fix it?
yes, i have the same issue. I gues it’s a firmware bug. Only from accesing via internet i have this behavior, but when i access from the same LAN, all is good.
I hope they will fix this in the MOST expected new firmware…that seems to take quite long.
Cheers for the reply. While it’s annoying that I have been unable to fix it, it’s at least good to know it’s not just me who is having trouble with it. Strangely after creating a new support case my first one’s status has been changed back to open - hopefully a sign that support are looking into. Will post updates here if I receive any reply.
