I’m having problems establishing a remote connection to a MyCloud. I had no problems before I moved to a new home and different (old) router.
I have a MyCloud with firmware 04.04.04-101 and a MyBookLive connected to my home router. The MC has a fixed IP and port forwarding set up using external ports 9080 and 9443. Everything seems OK within my home network. The dashboard reports that the MC has a remote connection.
From my work wireless network using my own laptop, I cannot connect to the MC either using MyCloud.com or the MyCloud desktop app. The desktop app simply gives an error message “cant connect to this device”. The web interface says that the device is offline. Same story with my ipad and android phone.
However, I can connect to the MyBookLive with no problem from all devices (it is using a “relay connection”).
If I use the cellphone network I can access the MyCloud from my laptop and ipad. So, my first thoughts were that my work IT department has restricted WiFi access in some way. They say no. Anyway, there was no problem accessing my home MC from the office a few weeks ago.
I updated to V4 firmware yesterday from v3 in an attempt to solve this. I was having the same problem with v3.
I’ve tried forwarding different ports, e.g. 8080 & 8443; 8082 & 8443 with no luck. My home external IP address has not changed.
Does the fact that I can connect to MC using 3G mean that the router is definitely OK and the problem must be with the WiFi connection at work?
I had this exact problem until today. I believe it is a DNS resolution issue. Perhaps associated with WD Data Center relocation that took place a couple days ago. The following is quoted from a response to my original post:
Quote:
"Connected (Relay connection established) "
This means port forward is not working or configured and you’re using the WD Relay Servers for remote access.
If the unit was in Port Forward mode, this could be a DNS propagation issue were the DNS servers used by your MyCloud or Router are not resolving wd2go.com and mycloud.com.
Try this
Open a command prompt from your PC and type
nslookup wd2go.com
nslookup mycloud.com
NOTE: My ISP was not resolving wd2go.com so I set Mycloud DNS to Google’s in the network settings and rebooted
Login to the dashboard of My Cloud, click Users and re-enter your email address to re-register with MyCloud.com
Open the mobile app and logout of MyCloud.com, then delete the MyCloud
Close and open the mobile app, login to MyCloud.com and add the device again
As of right now, my ISP DNS server is resolving wd2go.com so I’m changing DNS server from Google to ISP
Hope this helps
Unquote
As of this morning my remote access/streaming is now working. I did the referenced NSLOOKUP and its resolves properly. I fortunately didn’t have to make any config changes. Resolved itself with time.
I finally got to speak to the right person. It turns out that yes, they are blocking most ports. I have reconfigured my MC to use 80 & 443 and now I can access it from work.
