Can't connect to mycloud remotely

Hi, I have a Netgear D7800 router and have just setup a new 3tb mycloud and it works per perfectly on my network however I am unable to access it from other wifi networks or from my 4G phone.

I would greatly appreciate any advice on what the issue is likely to be and how to fix.


You didn’t state what you have tried … just “Can’t connect to mycloud remotely”.

  1. Have you read the Mycloud Manual?
  2. What version of Mycloud do you have? Version 1 with firmware 4.x or Version 2 with firmware 2.x
  3. What are your Mycloud settings within the dashboard?
  4. What steps have you tried and what failed?


This KBA addresses most Remote Access issues when using mobile and PC connections.