4TB Drive installed and mapped onto laptop / can access via laptop and TV’s with via home network ( LAN) a week after installing I cannot access drive via the installed app on phone and tablet with the above error being displayed for the past 3 days
I cannot also login to the dashboard/drive directly via the WD singn in process as this indicates that the drive in offline ( it isnt / connection is stable / can access drive via laptop as per mapping )
How can I now access a) via the app on multi media devices and b) access the dashboard LAN or otherwise
If you can access the Dashboard, does the Settings > Network > Network Profile > Status indicate “Internet access”?
If you can access the Dashboard, is the Settings > Cloud Access > Remote Access set to ON?
Does the Settings > Cloud Access > Connection Status indicate “Connected”?
Does the user you are using to access the My Cloud remotely have Cloud Access enbled? See Dashboard > Cloud Access.
Sometimes one can fix remote access problems by turning Remote Access off and wait five to ten minutes, then enable Remote Access.
Sometimes when all else fails performing a 40 second reset and re-configuring the My Cloud can fix some issues/errors.
