Hi, I’ve searched the forums but I cant quite find a similar post or solution, though it seems remote access in general seems to be a common issue…
I am experiencing a reoccurring issue with remote access from my Android mobile device. I can access mycloud fine through the app with any wifi connection. However, when attempting to access through mobile data (3G) I get a ‘User does not have permission’ 403 error and it will not let me access mycloud.
When this previously occurred, I checked the permissions via the dashboard and my device was still listed as normal. I deleted the device on the dashboard and then reinstalled it by going through the authorisation process again. This temporarily fixed the issue but before long, I got the same error message again.
Is this a common problem and has this been caused by a firmware update? Can any one recommend a permanent fix?
Thanks in advance for any help,