Android app access

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi, just bought a My Cloud has but I cannot access it via 4g using the Android app.

I have checked all settings for remote access and they seem OK.

Funny thing is the WD Photo works OK.

The error I get is user does not have permission (403)

There seems to be a number of entries in the forum for this error but I cannot find a solution.

Is there a solution I have missed?

Thanks.

2

Hello,

See if the following link helps:

3

Hi,

Thanks for the reply.

I have checked the APN settings on my HTC One for Tesco Mobile which uses O2s infrastructure and the settings are all good. Still have the problem.

Cheers.

4

If you have not already done so, try uninstalling the problematic app from the Android phone, then reinstall it and test again.

5

Tried a few times but with no joy.

Cheers.