I have a 4TB Mirror that I haven’t had attached in a few months and just plugged it back in today. The desktop software and Dashboard could see the device, but couldn’t access any data on the hard drives. I updated the firmware, which seemed to go through successfully, but then looked at the device and saw two solid red lights for the hard drives.
I’ve tried resetting and restarting, with no luck. I tried uninstalling the software and running setup again. When I run the setup program (or try to log into the Dashboard), I get a pop-up notification asking me to install hard drives in the device. I’ve removed and reinstalled the drives, but it’s not recognizing them at all. Because of that, I’m no longer able to get into Dashboard and can’t access any other functionality on the device whatsoever.
Any thoughts? I can’t see any way both drives would have gone bad. They’ve been in the device on a shelf, just not plugged in.