I’ve had a variety of problems after the FW upgrade which occurred last night. I had set it automatically install upgrades.
I have 3 computers (W7, Vista, XP) networked to the 3 TB MyCloud and a 1TB harddrive connected to the MyCloud via the USB port. I backup the computers to the 1 TB drive. This worked fine until this morning.
Following are the issues I’ve found:
● Backups on all computers failed
● The USB drive no longer shows in windows explorer on any computer
● WD Quick view shows only
“0% used – temperature unknown” – on one computer, and
“WD Quick View” on the others
No longer shows the USB drive
● Dashboard is only accessible from the W7 computer, not from the others
Loads very slowly
Reboot from dashboard times out
USB drive does show on dashboard but with “0KB free of 0KB”
● Opened MyCloud software package on W7 computer.
It asked that I upgrade. I did.
It asks for login – I have no password
I log in without entering password, and it does nothing
I close login screen and watched the “Sit back while we connect” for over an hour
On Vista machine, my cloud software opens. It did not ask me to upgrade.
The shares on MyCloud show, but the USB drive is no longer there.
I need to gain access to the USB drive. Any suggestions?