I have the pr4100. The problem I have is the usb backup says it backing up and nothing is plugged in. I did have my passport wireless pro connected in the front usb and pushed the backup button. I left it plugged in for a couple days and it finished backing up. On the My cloud site says it is still trying to backup. So I plugged it in and left it for a couple more days and it still showing that its still trying to backup. Is there a way to cancel this I’ve even tried rebooting. I hit the stop back up but it just keeps trying to back up.
Hello, cskipper29
You should try contacting WD’s Technical Support about this for live assistance and troubleshooting
To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support
