Thanks for offering to help!
Its a PR4100 NAS unit (have 2) and they were both backing up to their own 4TB WD Passports drive sets until I upgraded the one to OS 5. Once the upgrade was completed, I had to install the USB Backup App (since 5 has no apps installed after the update). Nothing has changed other than the OS 5 Upgrade and install of the USB App. (When it did not work I did the usual set of reboot, dismount and reboot and reconnect, try another drive, etc. - nothing changed).
Interaction is very similar to OS 3 but with OS 5 it doesn’t work (select type of backup - NAS to USB, Select Source Folder (selected), Select Destination Folder — and there is nothing to select - the widow is blank). Yet the drive is available:
|USB Device Name|Western_Digital My_Passport_25E2|
|Port|Connected USB port 1|
Even tried as a test to do “USB to NAS” and then the Select Source Folder is blank.
Yet the share is also available:
|Share Name|| Its here but I removed
|Share Description|| Its here but I removed
These are the same settings as pre-update but the software for the USB Backup does not have the USB resource available even though the system shows the resource wherever it should.
Case number - the person who worked with me online (CHAT) said they were going to send me an email - nothing three hours later so I presume that they did nothing with all the data that I sent them but fortunately I had submitted the previous day as:
Incident #: 201029-001865
Its very hard to believe that this is not working. How could it have gotten through regression testing?
I have the log file but am not yet comfortable posting in a more public forum but will send if that is the only way…