Pr2100 usb backup buttom

The backup button on my PR2100 sticks when pushed in. If I press elsewhere on the facia it comes out eventually. It’s a new until - two weeks old. I’d rather not RMA a 16tb unit because of the button - but would ike to fix it - and ideas? If I was to rma would I get a refurbished unit?

Many thanks

Hi Baldrick1001,

You should contact WD Support for such an issue. To contact WD support, you can refer to the links mentioned below.



thank you - I contacted WD and have now received a replacement unit. Many thanks