@dkcarl… I did get a ticket open and worked with WD support to get an older firmware, 2.30.196. What I found was is half worked. It allowed me to choose multiple backup share folders and let me choose the destination folder, however only the root level folder. By that I mean you can’t choose on the destination folder, say \public\backups, only \public. It very well could be they broke that in the previous firmware and I wouldn’t have noticed as I had set my remote backup probably 2 or 3 or maybe 4 firmwares ago. But it did fix the choosing multiple folders and the waiting forever issue.
You can currently choose 1 folder to backup as was indicated in this thread and it will work. I told them how dumb that was to have to create multiple, in my case about 20 or so individual remote backups. Who would work like that?
They try to call it a security upgrade. I balked at that and said it was breaking basic functionality. Maybe they will do something in the next release of firmware to fix, but couldn’t tell. I think my information request got forwarded on to development to hopefully fix. who knows.
Still kind of working with them to hopefully drive that and another couple issues home so they could be checked into.
I definitely wouldn’t recommend this WD product to anyone. They can’t get basic functionality to work. I guess they’re too busy working on plex and stuff I don’t care about. I bet plex works great. Myself, I use this to try and backup my most important data and have a remote offsite copy for disaster recovery, but this device is apparently not meant to do so, at least not as easy as it should be, then they go breaking what little functionality it has.
I trust WD and have had very good luck with their products for many years, hard drives, portable hard drives, etc. I keep buying WD because I’ve mostly been pleased with the reliability and support from them. I just hate I didn’t get another NAS in this case.