After moving and switching ISP’s I’m having trouble connecting my Windows 10 PC to my My Cloud on mycloud.com. My Android phone connects no problem with the My Cloud OS 3 app.
My new ISP is Verizon Fios and I have the My Cloud connected directly to the modem/router. I can access the Dashboard and I tried updating the firmware but it says I’m up to date (v.04.05.00-342). Remote access is on, and the connection status says Connected (port forwarding connection established). UPnP is also enabled on my router.
However when I login to mycloud.com I can’t connect to the My Cloud, it says it is offline. If I click the link to accept my devices security certificate I get a page can’t be reached error.
I used to be able to access the My Cloud in my browser but now I can’t. And I can access it with no problems on my phone.