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The procedure linked to above is for the single bay/single drive My Cloud only. If you have a My Cloud Home or multi bay My Cloud model a reset procedure may be different for those devices.
A 40 second reset is performed the following way:
To execute the 40 Second Reset :
- Power down the device and remove the power cord from the device
- Using a paperclip or narrow tipped pen, press and hold the reset button
- While continuing to hold the reset button, reconnect the power cord to the device and continue to hold the reset button for at least 40 seconds
- After releasing the reset button the device will reboot
Note: This process may take upwards of 15 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use.
Typically after a successful 40 second reset one should launch the My Cloud Dashboard and be confronted with either a login screen where they would enter the administrator user name (default is:
admin) and a password. The default password is blank (no password). Or one may be confronted with the following screen.
If so, agree to the licensing agreement (click the check box) then click the
Continue button to continue to the My Cloud Dashboard.
If one is seeing something different, or is receiving an error message. Post more information about what steps one performed, the specific problem, and a screen capture of the error message.
If one doesn’t know how to access the My Cloud Dashboard, see the following WD Support article.