One windows computer cannot connect to WDMYCLOUD

I have a WDMYCLOUD NAS (Firmware Version: 5.28.105). I have setup two Shares for Public access. It is connected to a Private Network at home. Network discovery is on and password protected sharing is on. I can connect to public shares on the NAS from two computers that run Windows 10. When I try to connect with the third computer (also Win 10 with identical settings) I get the following message:
Enter network credentials
Enter your credentials to connect to: WDMYCLOUD

When I enter the admin password I get the following message
\WDMYCLOUD is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

ADDENDUM: on the same computer I can access the Public Share by using GoodSync. I still cannot access it using File Explorer>Network>Computer>WDMYCLOUD (when I click on the icon its asking for network credentials)

Use your network credentials not the WDMYCLOUD UN and Password.

See example image below.

Thanks. I am not aware I have “network credentials.” In any case I should not need these since the shares I am trying to access are public.

You have a network if you have three computers connected to your router plus a WDMYCLOUD.

Network Definition - What is a network? (

Network Topology Definition - What is network topology? (

Check your dashboard and look at the permissions. See example image below. Click on, tap, or activate image to enlarge it.

Has the computer you are having problems with ever been connected to your network and the My Cloud?

It’s a new computer so this is the first time we are trying to connect it. It connects fine to the dashboard. Is it possible that the admin password I use to open the dashboard on internet explorer is different from the admin password requested when I try to connect with a share on this new computer?