One of 4 new disks is degraded. Replace it?

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

Hello everyone,

i just bought 4 new WD-Red Disks (4TB each) for my EX4100 and setup RAID10.

After two weeks one LED of one Disk is constantly red and it says, it has degraded.

I restarted it and it was rebuilding until everything was fine again: RAID was fine and the health-status of any disk as well!

But after a few hours, the problem came back: Red light and degraded again.

Should i renew that disk? I cannot really believe, that a disk can be damaged that soon :wink:

I have attached an image of the current Smart-Data of the disk

RaidDiskError
RaidDiskError1013×1135 73.1 KB

Thank you for any help

2

Hi @maltonic42,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: