WD Community

EX4100 Disk failure

I have an EX4100 with four Red 3TB drives (WD30EFRX) in a RAID configuration. I bout the drives in 2020. Disk 3 has failed and so I have bought two 4TB Red - one to replace the failure and the second just-in-case and as the start of an upgrade of all disks. My question is what do people advise me do with the second. Do I keep it in its box or replace one of the others? If I replace - then how do I chose which?

Ummm. I have just rerun the quick system test and it now shows no errors. But the LEDs under each drive are still RED. The RAID health shows “All RAID Volumes are active and healthy”. The Disk Status shows Drive 3 as Bad. The SMART data is:

  • ID

Attribute

Current

Worst

Threshold

1 Raw_Read_Error_Rate 200 200 51
3 Spin_Up_Time 232 178 21
4 Start_Stop_Count 76 76 0
5 Reallocated_Sector_Ct 200 200 140

Sorry - it was the Quick DISK test that I ran.

Interestingly - I ran the FULL disk test and all four disks passed:

Disk1 Passed - Full disk test completed successfully.
Disk2 Passed - Full disk test completed successfully.
Disk3 Passed - Full disk test completed successfully.
Disk4 Passed - Full disk test completed successfully.

Is there still a failure? What do I do now?

Hi @CHRISTOPHER_GRAY,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.