Not able to delete files why ? how to fix

“the operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “locked” is deselected and then check the sharing and permissions section. When are sure the items are unlocked and not designated as Read Only or No Access, try again”

Firm ware 5.18.117. MAC OS Monterey 12.1 in Mac world you would have to lock each file. So as no files have been locked by myself and none are actually locked. What can the answer be I wonder?

1 Like

I have kind of the same problems. I use my PR4100 for backup of my music production files from Logic Pro X. I can’t delete some projects because it says files are in use. No…they are not in use, since I haven’t opened some projects for years. Screen shot below of the message from Mac OS

Rebooting the PR4100 does not help and I find this truly annoying. Single files - and many in succession - is okay, but not files like the Logic projects (these are files that contains files in itself like recorded audio files etc. ECG CR T1 SOLO#2 is an recorded audio file).

Someone has a clue?

Screen Shot 2022-01-09 at 21.31.53

Interesting no one has posted an answer, could it be too difficult to answer. If it was a hardwired hard drive, you could probably delete ?
Not able to connect directly here as the only port WD has is ethernet. Wondering to borrow an old laptop with ethernet and try. This is the only solution that comes to mind. Other issues will be I suspect many more other files are also locked. (none are actually locked)

1 Like

I just encountered this issue today. Trying to move my photos library to an external WD MY Cloud; conncted via cat 6 ethernet. The move cancelled out due to my mac going to sleep, so it stopped the file copying process. I clicked resume and got this error:

“The operation can’t be completed because some items had to be skipped. For each item, choose File > Get Info, make sure “Locked” is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again.”

Would like to delete and start over. Copying to another file directory for now. WD, Do you have an answer?

Hi zeplin, you will get a quicker answer from your own tinkering I am sorry to say.

WD not very pro active in these fields.
PS I never found a solution or had an answer back to resolve.

So went plan B used a USB port plugged in another drive and put files here. PS I know that they are they’re and will be there when I return later. Maybe Wifi drive you are using is well just a play a movie listen to a song. Have a look at other solutions like … company make. Listen to reviews etc - basic drag drop in or out on any device should be - well abc done.

There seems to a permissions issue on some of the files.

Try to delete the file(s) from the Mac Terminal using the command:


Replace “FILE_TO_BE_DELETED” with the path to the file, i.e. “~/Desktop/ECG CR T1 Solo#02.aif”

You can also just drag & drop the file into the Terminal window.

thank you JR, a sound idea.

Well this problem started up a month or so ago on my Windows home network. For some reason, video files that have been accessed after the last reboot will not delete, with the message “File In Use” “This action cannot be completed because the file is open in another program” “Close the file and try again”. I take it something most likely the (video?) codec has seized the file by temp changing of permissions and won’t release it for some reason. This wasn’t the case until lately. Is this a bug introduced with an OS 5 patch? So what it requires is developing a list and rebooting the PR4100 which then allows deletion. I am on the verge of reporting a bug but wondering if I am alone in this experience.

You are not alone in this experience. I am experiencing the same on macOS. Some files, after being opened by some application, won’t get released even after along time.

This seems to be a problem with the MyCloud Pro though.

Well keep in mind the Mycloud is more than a file server. It does process some types of files and more depending of what add’l features you may have sideloaded. In my case if I have viewed video files through a viewer such as VLC onboard a fire stick, my pr41000 will not delete the file until I reboot. Like It or not that is the only solution I have had success with.