Hope someone can help as currently you canot email in a support request and as it’s the weekend I can’t phone either so am stuck!
I have a brand new WD My Cloud. It’s connected to the same switch as my laptop. The switch is Powerlined to the internet router and I have internet access.
The LED is blue.
I can see the WD My Cloud in my Network on my laptop (Windows Vista can even see the default shares) and have downloaded the WD Discovery software that can also see it and even give me it’s serial number.
BUT the setup software cannot find it - I have tried rescanning several times but it just says NO WD My Cloud Found.
Consequently I am unable to continue the setup. This seems a tad ridiciolous consdering the above…