Trying to install a WD MyCloud 4TB and it is not being found / recognized by from the setup website at www.mycloud.com/setup. I’ve run the setup, the MyCloud is not located, I’ve entered the MAC address and haven’t been able to find a solution in either the WD online documentation or in the forums that’s worked for me.
The laptop and MyCloud were purchased on the same day so there shouldn’t be any factory reset issues.
There is only one router in the house and I’ve connected to the MyCloud using the supplied cord, I’ve power cycled both the MyCloud and laptop, waited for the MyCloud light to go from white to solid blue. I’ve tried running setup w/ the anti-virus / firewall off and still the same problem.
Any help would great be appreciated.