No access to my photos with wd mycloud app android ( samsung s4 mini)

i have an issue with my samsung s4 mini when i use the app my cloud (andoird), cant access my photos. error message cant access the file ( photos). no issue when i use my iphone. any ideas???

Hi there, welcome to the community.

You could try removing the application and set it up using a code from the dashboard. Does the same happen with the WD My Cloud?

i change : chown ilnathanail to iliasnathanail

i try removing the application and set it up using a code from the dashboard and the results are the same.I try with another android phone and i had the same issue…  ios 4.4.2 android 

Works perfect now after some changes from router site

Glad to read that you were able to fix the issue. Would you share what changes you made?

you said you made changes on router side

what did you mean?