I recently changed my Modem/Router. Previously I had no problem accessing my device remotely from work via my (Windows) PC.
Now although I am able to sign in to my account (proved by succesful login and display of my email address at top right hand corner) I cant access the drive and I am getting the “Can’t connect to WDMyCloud” message. I have tried the “Accept your devices security certificate” option and I have also tried the security settings change (SSL) because I am using Firefox. Still no joy.
The device is up and online - I know this because I am able to access the device from my iPhone (MyCloud app using passcode) - the issue is accessing from the PC now (MyCloud.com), which was available before.
Any ideas please?