Device Offiline - WDMYCloud is not accessable

Legacy Products My Cloud OS 3
1

I can no longer connect to my WD my cloud remotely, when on the same network the WD My Cloud App works well, remotely I get a error “Device Offiline - WDMYCloud is not accessable, Local documebts are available”

Its very annoying, the white brick aka WDMYcloud is no longer a cloud…

I am thinking this must be a issue on WD servers side of things? 

Everything in my UI is ok, havent changed any settings, peviously had been working fine:

Cloud Access Status

Connection Status Connected

Port forwarding connection established.

2

Glad to hear I’m not the only one suffering from this problem.

From your post, i assume that you’ve had remote access before? If so, you’re lucky you’ve enjoyed having a personal cloud.

I’m on the other hand, never experienced the advertised ‘personal cloud’ thingie.

3

when you go to the site wd2go.com and enter your login is this successful? do you see the device here?

4

Diggin up a old post, I thought I would give WD some time to fix the remote access problem, today I tired to remote into my device via www.wd2go.com, I can log in and see my device when I try click on the device / access the share I get a ERROR 

"Cant connnect to the server wdmycould.device90046.wd2go.com

Anyone got a fix?

5

This could be my problem too, I can’t access via web or the WD ap on my mac.

Frustrating!

6

Ok so i got my remote access issue sorted, it was my ISP blocking port 80 and 443 at there end, I had to log into my ISP “Tool box” and unblock those ports as well as setting up portforwarding on my router.

All good now!