Can't connect to WDMyCloudMirror drive remotely & certificate issue

I’m not able to login or access to drive remotely(https://files.mycloud.com). It gives an error like “Can’t connect to WDMyCloudMirror” and trying to accept device security certificate but it results in connection time out.


Hi dharmesh09,

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Hi Brandon,

I face the same issue - can you please advise?

thanks
wolf

hey Brandon,
I also have the same Problem. can you help?

thanks
djoooona

Brandon.P
Hi dharmesh09,
We have sent you a message. Please check your Community Message Inbox.

I wish people wouldn’t do this. Now we don’t know what the suggestion was or if it worked!

Does anyone else know a workaround for this problem? Brandon seems to have left the forum,

There’s no “WorkAround” but in my case, I have a Netgear AC1750 Cable Modem Router and at least once a month, remote access to My Cloud does not work. I have to reboot the router and everything returns to normal for both the web and iOS mobile app. Apparently, (as i have read in other forums, this router has UPnP issues and looses it’s port mapping every now and then. For me it’s once a month +/- 5 to 6 days. The KBA that I found below doesn’t address router issues, but network reboots are mentioned.

Remote Access - MyCloud.com Device Offline or Cannot Connect to My Cloud

Answer ID 4148