Not able to connect to My Cloud Mirror

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi,
I am facing connectivity issues for more than a month and am not able to identify what the issue is.

  1. When I try to connect via browser(using IP) I get an error

  2. If I do a My cloud setup, I always get message as no device found

  3. A frequent message that I keep getting is " wdmycloudmirror ’s server IP address could not be found.’

I have done basis checks like restarting the router, power down and start of the cloud, reset the device etc.
For more than a month I am not able to access my files and folders on my cloud. Any pointers would help.

Thanks,
Aldrin

2

Hi aldrinvijay,

You should try to check after performing the power cycle the My Cloud device and Computer in order to initialize the network configuration.

https://support.wdc.com/knowledgebase/answer.aspx?ID=13247