I have a brand new EX4 that during setup was inadvertantly turned on with no drives installed. The system powered up and displayed the “Welcome to WD My Cloud EX4” message. A few seconds later the fans turned off and the power LED went out. Now when the EX4 is plugged in, it immediately goes to the “Welcome to WD My Cloud EX4” message but the power LED light never comes on. It is simply unresponsive.
Any help would be appreciated. Thank you.