Hello dear EX4 Users,
i have an EX4 wich is not getting up again. It lost the connection to the Cloud service so i got to the dashboard and clicked “Restart”. After about 30 minutes the device is still in “Welcome to WD My Cloud” Display settting with no Connection to the Network no response to any Buttons on the front. So i decided to took another restart with the hard cable out\in method. So i pulled the powercable and put it back in. Device is getting to the “Welcome to WD…” Screen. No LEDs flashing the whole time and still no network connection possible.
Any Ideas ? Oh and i pushed the reset button for 5 secondes -> no reaction.