MyCloud Software

Every now and then, the software I use to access my old MyCloud device disappears from the taskbar (bottom right apps). This means I can no longer copy files to the device. I believe the option used to just be called ‘Files’ when it popped up alongside the Smartware options.

This was possibly one of the first MyCloud devices - around seven or eight years old. It isn’t the backup possibilities I’m interested in here, but the file management facilities as this is primarily used as a media server.

To make matters worse, I have now had to re-install Windows for various reasons and no longer seem to be able to load the software necessary to access the device other than via the web browser.

Can anyone point me to the best software I can use to manage the files on my MyCloud? It is impossible to find it on the WD site from what I can see.

Help appreciated!



You don’t need to use WD software to access a My Cloud that is on the same local network as the computer. One can use Windows File Explorer (Window) or Mac Finder (Macintosh). A properly configured My Cloud should show up in the Network Neighborhood when browsing with a file manager.

In certain cases one may need to enable SMB1.0 on Windows 10, and one may need to change the Windows 10 Network Profile to Private.

How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10

If one was previously using the My Cloud Desktop program. That program is no longer supported and has been End of Support for several years.

My Cloud Desktop App No Longer Works with a My Cloud or Login Not Authorized

My Cloud Desktop App End of Support

One can “map” a My Cloud Share for faster local network access.

How to map a My Cloud or NAS device on Windows

How to map a My Cloud or NAS device on macOS

Thanks for the info. I think I must have been using the MyCloud desktop app. Shame it is no longer supported or available, even unsupported.

The problem with viewing the drive through the Network Neighbourhood is that i doesn’t view the files in the ‘Folders’ the way the desktop app did, which is a bit cumbersome now.

I’ll see how things are following the mapping route.

Thanks again for the help. Much appreciated.


Below is an image of how I open my Public folder to see the files on it. The image shows the URL to use.