Literally…what on earth! I’ve had my MyCloud Server for over a year now and i’ve had nothing but bother with it keep dropping off the network and i have to keep rebooting it even though nothing has changed on my network. Static IP assigned to the device.
WD… i’[d say it’s about time you fixed this issue and helped customers get the value for money they have paid for, otherwise it’s basically just an dead external hard drive.
I’d greatly appreciate some comment from WD and … some help in getting this issue resolved…asap. and then a shout out to the community with the fix…
If there isn’t a fix, then basically i want my money back and i’ll just buy cloud storage services from a reputable company such as dropbox.
You are unlikely to get feedback from WD here, unless one of the moderators is good enough to pass your enquiry on.
Have you raised a job with WD Support?
What firmware is it running?
Does it disappear from your local network, or from remote access?
Have you done any diagnostics when it disappears from the network; front panel and rear ethernet port LED states, ping, etc? Have you checked any of the log files to see if it is reporting problems?
Does the device’s IP address change? How have you assigned a static IP: On the device, or at your router?
What router do you have, and how is the MyCloud connected to it?
I don’t know if it’s the same problem, but I have a similar issue, but I don’t believe it’s the mycloud drive. I also don’t know what computer the OP has, but I believe my problem has to do with the Macintosh.
I just bought the mycloud because I wanted a second Network Drive. I have had a GOFlex 2TB for a couple of years and have used it successfully with a Windows Desktop and laptop.
To make a long story short I am now using a Macbook primarily. Often if I click on a folder on either the Goflex or the Mycloud I will get a message that basically says that the folder is not available. This only happens with the Mac. My solution is to reboot the mac. Don’t know if that helps but sometimes the problem is not the device but something in between.
Like was said above this is mostly a user to user support forum. WD staff/moderators do occasionally view these threads and respond.
WD cannot fix anything unless you do two things, first contact WD and open a support case or request automated support through the My Cloud Dashboard > Help > Request Automated Customer Support. WD may ask you to provide them a system log which can be created through the My Cloud Dashboard > Help > Create and Save System Report. The second thing is when posting here provide as much detail as possible.
Saying your having some vague problems but not providing any actual details on what those problems are and what troubleshooting steps, if any, that you’ve taken doesn’t help WD or others here in this user to user support forum who are trying to help.
