MyCloud Safepoint backups failing after firmware upgrade

I have a 3TB MyCloud that has been in service since Nov '13. It does weekly safepoint backups to an external 3TB WD Green drive in an adapter via the USB 3.0 port. It worked like clockwork until after the latest firmware update. At the moment I’ve disconnected the external drive as the MyCloud is no longer responding and is in a permanently flashing orange state. I’ve tried disconnecting, rebooting, etc to no avail. Any insight would be appreciated.

Below are the chronology of events. My apologies… there’s lots of repetitive info:

nas.alerts@wdc.com
Jan 31

to me
Following events are generated on your WDMyCloud .

Event title:Your safepoint was updated successfully.

Event description:Your safepoint WD30EZRX_1 on the WD30EZRX__1 share on WDMyCloud was updated successfully.

Severity:Info

Event code:2102

Event time:01-31-2016 12:03:12 AM

Firmware version: 04.04.01-112


nas.alerts@wdc.com
Feb 1

to me
Following events are generated on your WDMyCloud .

Event title:A new version of firmware is available

Event description:A new version of the firmware has been released. Please update your device.

Severity:Info

Event code:2002

Event time:02-01-2016 03:00:08 AM

Firmware version: 04.04.01-112


nas.alerts@wdc.com
Feb 1

to me
Following events are generated on your WDMyCloud .

Event title:Firmware update successful

Event description:The firmware update was successful.

Severity:Info

Event code:2004

Event time:02-01-2016 03:19:31 AM

Firmware version: 04.04.02-105


nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:System restart

Event description:The system has restarted.

Severity:Info

Event code:2001

Event time:03-26-2016 09:30:54 AM

Firmware version: 04.04.02-105

Event title:System restart

Event description:The system has restarted.

Severity:Info

Event code:2001

Event time:03-19-2016 12:05:35 PM

Firmware version: 04.04.02-105

Event title:Network link down

Event description:The network link is down or has become intermittent. Please check your network connection.

Severity:warning

Event code:1002

Event time:03-10-2016 04:28:30 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error creating your safepoint.

Event description:6 - There was an error creating your safepoint WD30EZRX__1_3 on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1100

Event time:03-26-2016 09:47:38 AM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error updating your safepoint.

Event description:6 - There was an error updating your safepoint WD30EZRX__1_3 on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1102

Event time:03-26-2016 10:02:38 AM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error updating your safepoint.

Event description:6 - There was an error updating your safepoint WD30EZRX__1_3 on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1102

Event time:03-26-2016 10:32:18 AM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error updating your safepoint.

Event description:6 - There was an error updating your safepoint WD30EZRX__1_3 on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1102

Event time:03-26-2016 12:22:16 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:Your safepoint has been deleted.

Event description:Your safepoint WD30EZRX__1_3 has been deleted from the WD30EZRX__1_3 share on WDMyCloud.

Severity:Info

Event code:2101

Event time:03-26-2016 12:28:48 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error creating your safepoint.

Event description:6 - There was an error creating your safepoint Safepoint on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1100

Event time:03-26-2016 12:36:16 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error updating your safepoint.

Event description:6 - There was an error updating your safepoint Safepoint on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1102

Event time:03-26-2016 01:10:20 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:There was an error creating your safepoint.

Event description:6 - There was an error creating your safepoint WD30EZRX__1_3 on the WD30EZRX__1_3 share on WDMyCloud.

Severity:warning

Event code:1100

Event time:03-26-2016 01:24:31 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:Your safepoint has been deleted.

Event description:Your safepoint Safepoint has been deleted from the WD30EZRX__1_3 share on WDMyCloud.

Severity:Info

Event code:2101

Event time:03-26-2016 01:38:16 PM

Firmware version: 04.04.02-105

nas.alerts@wdc.com
Mar 26

to me
Following events are generated on your WDMyCloud .

Event title:Your safepoint has been deleted.

Event description:Your safepoint WD30EZRX__1_3 has been deleted from the WD30EZRX__1_3 share on WDMyCloud.

Severity:Info

Event code:2101

Event time:03-26-2016 01:38:36 PM

Firmware version: 04.04.02-105

Try doing a 4 second reset or 40 second system restore to see if the My Cloud unresponsiveness clears.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10432

The USB drive Share name being renamed and causing Safpeoint problems is well discussed in this subforum. Including a separate thread posted just hours before yours. The solution is to remove/eject the USB drive from the My Cloud. Then access the Share page within the Dashboard and remove all other Shares that were generated with the USB drive name that have the _x extension. Then reattach the USB drive to the My Cloud and rename the USB Share back to it’s initial name minus the _x extension.

Here are just a few past threads on this issue:

https://community.wd.com/t/usb-path-not-found-400044/162239

https://community.wd.com/t/my-safepoints-disappear/160698

https://community.wd.com/t/new-release-firmware-release-04-04-02-105-1-27-2016/148441/68

https://community.wd.com/t/mycloud-creating-numerous-aliases-for-same-drive/160161

https://community.wd.com/t/usb-drive-makes-new-name/152675

https://community.wd.com/t/dublicate-shares-after-reboot/153348