MyCloud OS5 - How do I get a direct connection?

I seem to be one of the few lucky customers who was able to make a smooth transition from OS3 to OS5. I haven’t lost any data or functionality. I also like the new web interface of OS 5 Cloud Access.

I only have one issue which is basically a reproduction of the issue I had when I connected MyCloud EX2 Ultra to the router the first time, a few years ago: if I connect to, my device’s connection is “Relay” instead of “Direct” (formerly Port Forwarding).

I have browsed through a couple of articles in the WD database and I am confused, because it would appear that OS 5 does not support manual port forwarding and all you need is UPnP enabled in your router. Yet, the Admin dashboard allows for Manual Port Forwarding settings.

Also, my router (provided by my ISP, proprietary) has UPnP but seems to be against automatic detection of the appropriate ports. So I am forced to add them to the Administration Dashboard – Network – Port Forwarding, to force my router to detect them.


  1. If I do nothing, the connection remains local (which basically means that my colleagues cannot access the device via the internet – only I can because it is connected to the LAN).

  2. If I set port 40000 (one of the ports for Cloud access mentioned by WD articles), my connection becomes relay. An improvement, but the connection speed to download files is painstakingly slow.

  3. If I add the ports I used for OS3, the connection stays relay. The ports I use are:

Cloud Access: External 8082, Internal 8443
HTTPS: External 8443, Internal 443
HTTP: External 80, Internal 80

and to be safe, I left
Cloud Access: External 40000, Internal 40000

After several reboots, I still get a relay connection when connecting to My Cloud via the web.

Any suggestions to solve this issue and get a direct connection? Anyone?

Thanks in advance.


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@A.Cintoli The “local” that you are seeing is working as expected when you’re on the local LAN

IE: If your web browser or mobile app are on the same LAN as the My Cloud OS 5, the client web and mobile app should say local. If you turn off WiFi on your mobile phone, the Connection Status will say “Direct” if the mobile app is connecting to the My Cloud via Port Forward mode or Relay if the mobile phone is connecting via Proxy Relay.

In short, the Connection Status is how the client app is connecting to the My Cloud OS 5.

My Cloud OS 5 uses internal port 4430 and external ports between 40000-49999.
HTTP 80 is not used for OS 5.
Other ports such as 8001-8003 are used for rest-sdk, firmware update, etc…

Hi S,

Thank you so much for your timely response and for sending a light on this.

After my first message and reading more WD literature, I also thought the connection status would be different based on where the app is located on the network. So, your confirmation comforts me.

I have changed the port forwarding settings on the AdminUI as follows:

Cloud Access: External 40000, Internal 4430, both TCP and UDP.

The router recognizes the change.

However, the app still uses the Proxy Relay connection outside the LAN.

How can I make sure it uses Port Forwarding (Direct)?

I want to allow all other users in our company, who are outside the LAN, to download and upload files quickly in their share folders.

I look forward to hearing from you.


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UPnP is activated in my router and the direct connection worked with OS3. With OS3 I saw that two ports were opened in the router but with OS5 no ports are opened despite activated UPnP.
A direct connection is therefore not possible.

I would check out the actual capabilities of the WD apps. . . .you might find them a bit wanting.

For this type of work; I would seriously consider establishing a VPN connection to the network that has the NAS.

First. . . even with port forwarding; you really want to use VPN to connect to your home router. ESPECIALLY if the connection is via sketchy hotel or airport wifi connections.

Second. . . using a commercial VPN is one option. . .but if you use a “roll your own” VPN (such as OpenVPN); you can establish a direct connection to your NAS. At that point, you could use FileExplorer or Finder to access your NAS. (Not clear if you address the WebUI. . .originally blocked in earlier OS5 versions; this may have changed in the most recent (yesterdays) version.)

Hi SBrown,

Thanks for the explanation, however in OS3 in order to view the connection status I went through:
Settings > General > Cloud Access > Connection Status.
Where if any, can I find in OS5
Cloud Access > Connection Status ?


My Cloud OS 5: Connection Status

Answer ID 29488

My Cloud OS 5: Web App or Mobile App Connection Status

Answer ID 29489

Hello SBrown,

Many thanks. That’s clear it. Just to see I got it right, the status in the device adminUI is “Connected” (without knowing with what type, as opposed to OS 3). The type itself (i.e direct, relay, local) can be seen in the Web app or mobile app.
Is it correct?


That’s correct
If you’re wondering if the My Cloud is in Port Forward (Direct) mode, turn Off wifi on the mobile phone and open the Mobile app. If it’s in Port Forward mode, it will say (Direct) as in directly connect through your router via port forwarding and not hitting the Proxy servers. Could also check the router UPnP table as well.


Hello SBrown,
Yes, that’s what I did. I checked both the mobile app (showed “Direct”) and the router port forwarding table (showed port 4430).
Most of the time it is indeed “Direct”, but from time to time I find it in “Relay” not sure why.
To bypass, a router reboot sometimes help.

Many thanks,