I seem to be one of the few lucky customers who was able to make a smooth transition from OS3 to OS5. I haven’t lost any data or functionality. I also like the new web interface of OS 5 Cloud Access.
I only have one issue which is basically a reproduction of the issue I had when I connected MyCloud EX2 Ultra to the router the first time, a few years ago: if I connect to os5.mycloud.com, my device’s connection is “Relay” instead of “Direct” (formerly Port Forwarding).
I have browsed through a couple of articles in the WD database and I am confused, because it would appear that OS 5 does not support manual port forwarding and all you need is UPnP enabled in your router. Yet, the Admin dashboard allows for Manual Port Forwarding settings.
Also, my router (provided by my ISP, proprietary) has UPnP but seems to be against automatic detection of the appropriate ports. So I am forced to add them to the Administration Dashboard – Network – Port Forwarding, to force my router to detect them.
If I do nothing, the connection remains local (which basically means that my colleagues cannot access the device via the internet – only I can because it is connected to the LAN).
If I set port 40000 (one of the ports for Cloud access mentioned by WD articles), my connection becomes relay. An improvement, but the connection speed to download files is painstakingly slow.
If I add the ports I used for OS3, the connection stays relay. The ports I use are:
Cloud Access: External 8082, Internal 8443
HTTPS: External 8443, Internal 443
HTTP: External 80, Internal 80
and to be safe, I left
Cloud Access: External 40000, Internal 40000
After several reboots, I still get a relay connection when connecting to My Cloud via the web.
Any suggestions to solve this issue and get a direct connection? Anyone?
Thanks in advance.