I have setup my EX4 nas and everything is working fine within the lan.
Now i want to make it accessable from the outside, but i’m having trouble with it.
I have setup Cloudaccess and installed the app on my mobile device. I can give in the code, and then i can see the device, but i cannot access any share.
Note. If i log in (LAN) on the webpage of my MyCloudEX4, to check everything, i see on different pages the note that there’s no internet connection, for example : Uppertab, SETTINGS → NETWORK → NETWERK PROFILE, the status is no internetconnection.
Nevertheless all my settings are correct (i think) and i can check for firmware updates, etc… so the device has acces.
What can i do to resolve the issue, is we would like to access rou documents from the outside.
I’ve installed the “WD My Cloud” desktop on a computer IN the LAN, and there i can login and connect to the device, and see all the shares.
I’ve installed the “WD My Cloud” desktop app on a laptop OUTSIDE the LAN (ona a remote location), and there i cannot connect to the device. I starts and then says : “,Sit back while we connect to the device (WDMyCloudEX4)” for approx. 2min, and the says “Can’t connect to this device”.
If you cancel the connection attempt “sit back while…” it will come back with a message sayign "failed to connect to the device, but at the bottom right of the screen you should see some menu options:
Any help is welcome, as i am gettig desperated !!!
PS.
I still think the problem has to do anything with the line i see when i log in on the console, under for example network, there’s always mentioned “no internet”. Nevertheless the device can chek for updates, firmawares, etc…