MyCloud Drive not accessible

[Ben_S1]

Hello. I am trying to access a MyCloud Drive that I have but the dashboard says device is not found. It is plugged into my internet router and the connection is functioning normally as I have two more drives working correctly. I have a blinking white light on the front of the drive and have tried a 10 second factory reset and also a hard 30 second un-plugging reset and still no change.

The dashboard says there was a firmware upgrade but when I tried updating the firmware it failed. The light was already blinking prior to me finding this firmware update. I have already contacted WD Support and they ran me through the reset process and said that I should do a data recovery for it as they can’t do anything more to help.

I am not very computer lingo savvy so simple detailed explanations would be appreciated if anyone else has experienced this before. Please help I have a conference coming up and I need information from this drive. Thank you!!

[Wierd_w]

Sounds like a (soft) brick. Without shredding the case off and attaching a 3v serial cable to the uart header (requires soldering on 3 posts, at least on the gen 2), to interrupt the uboot boot process and push a firmware on that way, the device is not going to get better any time soon, unfortunately.

If it is under warranty, I would suggest getting warranty replacement service.

[cpt_paranoia]

If you are prepared to open the drive up, it is usually possible to recover the data (assuming you don’t have a backup):

My Cloud dead, how to see content on Windows 10?

Hi! I don’t really know if this is the place to post this, but I would really really need some help. So one day I woke up and realized that my My Cloud 3 TB was glowing all red in the front. I didn’t think that is was such a big deal, however after trying to get it to connect through Wifi several times (for about 6 hours), I couldn’t get it working. I was so frustrated. My whole life is on the My Cloud. What I did notice under the procedure was that the Ethernet light didn’t blink at all. Whe…

Once you have opened the drive and recovered the data, you might like to try ‘unbricking’ it. There are a number of guides. Here’s one:

[GUIDE] Debrick a completely dead MyCloud

As I have seen many questions about debricking (recovering) the MyCloud, I figured I would write up a guide for the tech savvy users that get stuck. This is a last hope recovery procedure and will erase all data. Please download your appropriate image below and follow the steps. DISCLAIMER: This assumes your warranty is already void. DO NOT open your MyCloud if you intend to keep your warranty. I am personally writing this procedure and I have zero ties to Western Digital. They would probably n…

There are others: search the forum for ‘unbrick’.

Some other threads where people have revived their apparently dead machines:

Solid red LED light - cannot mount file system

Hi all, hoping someone can help me out here. I’m not entirely sure what happened, but since this morning the LED light on my 2TB WD My Cloud is solid red. When I log into the Dashboard, the “Diagnosis” box says “Critical” and when I click the arrow to view the status, I can see that the “Content Status” is “Not Mounted”… well that can’t be good, so I enabled SSH via the dashboard and logged in to check the system logs to find out why the fie system isn’t mounting during boot - I can see this err…

Rebuilding 2T WD My Cloud

My WD Cloud stopped working clueless, I searched the forum and other sites to get a complete rebuilding, but got bits and pieces hence thought of putting the entire steps if it helps as it took me almost a week to figure out the correct steps and make the mycloud back in a working condition. MOST IMPORTANT Use Linux_Reader to backup the data from the WD hard disk before continuing with the below steps. You will have to unbox the device use a SATA adapter to connect the WD hard disk to the USB …