WD MyCloud won't connect on any device, nor through ethernet

Portable Drives WD_BLACK P10
1

Desperate for some expert help from you guys. Can not connect in any way to WD MyCloud device. Was working fine and had a week or so without using and now I can’t hook up to it through either of my two Mac laptops, nor my phone. Tried to plug in directly through ethernet and dashboard doesn’t work and can’t find a URL address that works to access the drive (if that’s the thing I should be doing). Drive doesn’t pop up anywhere when I connect through ethernet.

As you may have guessed, I’m not particularly tech savvy but all was working fine and now it isn’t.

Drive has yellow/orange blinking light now if this is an indication of what’s going on.

Please help. My life is stored on this hard drive.

Thank you!

2

Try asking in the WD MyCloud forum …

3

As described on p10 of the user manual, a blinking yellow front light says it cannot find a network connection.

Check the cable, the connectors, try a different port on the router, re-boot the router.

Please help. My life is stored on this hard drive.

You do have a backup, don’t you…? You MUST have a backup for any data that is irreplaceable.

4

Thanks for the responses people. I’ve since uninstalled and reinstalled software for desktop plus setting up the hard drive from scratch again. This has seemed to work. I was concerned about turning the HD off without doing it properly through the dashboard (which I couldn’t access).

This has seemed to have sorted it. Although as I type this, I’m trying to access the HD again which my Finder is saying is connected, I can see all the folders on the HD but it won’t let me see/access any files. It also won’t let me totally disconnect. Hopefully this will be sorted when I restart my computer!