I’ve had a WD MyCloud for at least 5 years now and it’s worked well without fail. In recent months, it had been direct-connected via ethernet to my computer, which is an Acer running a Windows 7 setup. I could go through Windows Explorer and it would show up in the Network devices pane. From there, I could access everything in the MyCloud, upload, download, etc.
One day, the LED turned yellow (without me noticing, I use it infrequently) and I could no longer access it. I’ve tried using different ethernet cords, different computers, hooking it up to my router (Fios Quantum Gateway), nothing worked. I’ve tried disabling all the firewalls on my computer, making sure all the computer software is up to date, removing any old junk programs. I’ve tried using the SmartWare and My Net View, but none of that is working. I’ve tried accessing it online, but the mycloud page never loads for me. I’ve tried the 4-second reset and the 40-second reset.
The ethernet port is blinking green and the front LED is solid yellow. The only hope I have is that when I plug it directly into the computer, in the Network and Sharing Center it shows up as an Unidentified Network, but that’s it. It shows it’s set up as a Local Area Connection, but I can’t access the files.
I really need help. I have over a decade worth of family memories, important files, and other irreplaceable documents on there and really don’t want to pay hundreds to a data recovery group to get it off. Does anyone have any advice or thoughts to get this thing working again?