My Laptop does not see "Back up target"

Legacy Products My Cloud OS 3
1

I can see MYCloud as a drive in my computer, but using WD Smartware it does not show up, no target seen.

2

The following WD Knowledge Base article may be relevant to your issue.

https://support.wdc.com/knowledgebase/answer.aspx?ID=17500&s=

3

been there done that NG