My device no internet connection

I have a My Cloud 8TB but cant connect to cloud access. It has message “Connection Status
No Internet access”

I checked, there’s no problem with connection and port 80, 443 allowed on my firewall router.

Are there any port should I open?
Did my router using pooling in IP public address can be issue?

Thanks for attention

Hello adew07,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support