My device no internet connection

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have a My Cloud 8TB but cant connect to cloud access. It has message “Connection Status
No Internet access”

I checked, there’s no problem with connection and port 80, 443 allowed on my firewall router.

Are there any port should I open?
Did my router using pooling in IP public address can be issue?

Thanks for attention

2

Hello adew07,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en