I have My Cloud EX2 Ultra.
Everything have been running smoothly for the past 1.5 years then suddenly the cloud access wasn’t be able to connect. The status for internet connection is established.
I tried all the suggestion and troubleshooting that was recommended by WD but still no luck getting it connect.
Is there any problem with the server side? Can anyone help me up?
Cheers.
Yes. I have similar problem. Pretty much can’t connect to cloud access meaning I can’t remote access My Cloud when Im in my office. The only way to access My Cloud is to connect to the same router as My Cloud.
I think not only My Cloud EX2 Ultra got problem, other device seem to have similar problem few days ago.
My EX2Ultra is connected directly to the router via LAN but the problem remains the same. I have done all possible resets but to no avail. I think it’s a maintenance issue from WD.
I have exactly the same issue!
My MYCLOUDEX2 is accessible thru LAN (Windows/Android) but Cloud access is disabled!
Please WD Support, help!
I found an hint:
https://support-en.wd.com/app/answers/detail/a_id/3945#ready
My connection status is “Ready”, not “Connected” read above possible solutions, trying to do that now
got the same issue!! nothing helps
DNS server change to google
or time change not working
Same here
…and I get “Device not registered. (400143)” when trying to get a code from My Cloud->CloudAccess…
… and by miracle came back working again, thanks WD that not even warn about a malfunction from your side…
Same, mine just suddenly connected and didn’t even change anything.
Definitely server side problem.
