Log into the WD My Cloud Dashboard, then go to Settings > General > Cloud Access. Ensure Remote Access is configured for ON. Then check the Connection Status to see what it indicates. It should indicate “Connected (Relay connection established)” or “Connected Port forwarding connection established.”
response: Yes Remote Access is ON and reads Port Forwarding Connection Established.
In certain cases one has to configure port forwarding of ports 80 and 443 within their router/gateway to forward to the IP address of the My Cloud. **Yes that is done and correct already, with the possible difference of: Active: Yes, Protocol TCP, then two port setting for 80 and 443. Int.Port 80, Ext.Port 9091, and Int.port 443, Ext port 443. Should both Ext Port numbers be the same as in 443? Port 80 has a different Int. and Ext. Port number ** It is generally recommended to configure the My Cloud for a static IP address either within the router’s DHCP server setting or within the My Cloud Dashboard > Settings > Network section.If I use static, what IP address do I enter? The address for the My Cloud, my default gateway, or something else entirely? One may also have to enable the UPnP option on their router if their router has that option.Yes, this router has that option and it was already turned on
In certain instances one may have to disable Remote Access, wait a few minutes, then re=enable Remote Access in order to get Remote Access to work properly.I have already done this with no success In other instances one may have to use alternate ports (both within the My Cloud and when port forwarding within the router) because their broadband provider blocks access to port 80 and or 443.Maybe, but it sure seems like we are working hard for a solution. The ports were already set to 80 and 443, so I assume they function. The only caveat was that Int port 80 was matched with Ext port 9091…whatever that means.
One may also want to review the My Cloud User Manual (http://www.wdc.com/wdproducts/library/?id=439&type=25), the WD My Cloud Dashboard Help, the My Cloud Learning Center (http://mycloud.com/learn/?id=mycloud and http://setup.wd2go.com/index.php?mod=product&device=mc) in order to understand the various features and options of the My Cloud device.I have searched the web, searched the knowledge base from WD, downloaded and searched the manual, and read everything I can. This post is my option of desperation in the hopes that SOMEONE can help. So thank you for your thoughts thus far.
Note that setting a Share (or folder) to Public has nothing to do with that Share being “public” with respect to Remote Access.Yes, I have picked up on that. Right now everything is pretty simple. Minimal passwords and everything is public. Rather setting a Share to either Public or Private is about controlling User level access to that Share. When a Share is set to Private one can configure User level access to that Share. This is useful to control which Users (configured through the My Cloud Dashboard) have permission (no permission, read only permission or full access permission) to access that Share and its contents. At this point I am just going for the function of communication. I will delve into the other complexities once my base communication is established. I didn’t want to get to tricky right out of the gate.
The only thing I can think of that I haven’t done is to do a 4 second “reset” on the My Cloud. I have unplugged the drive for a few minutes and plugged it back in, but nothing else at the drive. I have rebooted from the My Cloud software, and have checked the Firmware. The only hang that I didn’t address was possibly going to a static IP address, but I need to know which one I am shooting for.
Thanks for all your input and taking the time. Please bear with me if you have any other thoughts. I’d really like this to be more than a wireless hard drive.